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Privacy Policy

Last Updated: April 2026

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At Voltique, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and manage your data in accordance with the Australian Privacy Principles (APPs).

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1. Information We Collect

We collect personal information necessary to provide our products and services. This includes:

  • Identity Data: Name, date of birth, and gender.

  • Contact Data: Email address, shipping address, and phone number.

  • Transaction Data: Details about payments and products you have purchased.

  • Technical Data: IP address, login data, and browser type (collected via cookies).

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2. How We Collect Your Data

We collect information through:

  • Direct Interaction: When you create an account, purchase a product, or subscribe to our newsletter.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing patterns.

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3. Use of Personal Information

We use your data to:

  • Process and deliver your orders.

  • Manage your account and provide customer support.

  • Comply with legal obligations (e.g., tax and warranty laws).

  • Direct Marketing: With your consent, we may send you updates about new arrivals or exclusive offers. You may opt-out at any time via the "unsubscribe" link.

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4. Disclosure of Your Information

We do not sell your personal information. We may share data with trusted third parties only to fulfill our services, including:

  • Delivery couriers (e.g., Australia Post, StarTrack).

  • Payment processors (e.g., Stripe, PayPal).

  • Professional advisers and IT service providers.

  • Note: If we disclose data to overseas recipients, we take reasonable steps to ensure they comply with Australian privacy standards.

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5. Data Security

We implement industry-standard security measures (including SSL encryption) to protect your data from misuse, interference, loss, and unauthorized access. In the event of a "notifiable data breach," we will follow the OAIC mandatory notification requirements.

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6. Your Rights (Access & Correction)

Under the APPs, you have the right to:

  • Request access to the personal information we hold about you.

  • Request that we correct any inaccurate or out-of-date information.

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7. Contact Us & Complaints

If you have questions regarding this policy or wish to make a complaint about a breach of the APPs, please contact us on our Contact page.

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We aim to respond to all inquiries within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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